Shipping and Payment Policy

Shipping process

We will send you a tracking number once your order has been processed. Once you have this tracking number and it appears on “The Courier Guy” tracking service (this may take a few hours), all communication regarding your package has to be directly with them. Should you need to change details of delivery please arrange this with them directly. We will make every effort to send out orders placed before 1pm the same day once payment has been received, otherwise it will go out the following day. We are not held liable for a package which does not arrive in the allotted time.

Shipping options

1. Collection:

You may collect your order from 1 Copeland Road. Please contact Avishkar either by email at info@elitevapery.co.za , WhatsApp/Call 0836334404 or send us a message on Facebook to schedule collection time. Please bring your ID/Invoice as proof.

2. Overnight Delivery:

The cost is R85. Overnight is to major city centres (Johannesburg, Cape Town, Port Elizabeth, East London, George, Bloemfontein). If you are unsure if your area falls into this category please contact us either by email or phone prior to placing your order. Please note this applies for Monday to Thursday orders. Orders leaving on Fridays will only arrive on Monday as we do not do weekend delivery. Orders placed over the weekend will be shipped on the next working day.

3. Regional Areas:

The cost is R155. Regional areas are a fair distance from major centres. If you are unsure if your area fits into this category please contact us either by email or phone prior to placing your order.

PLEASE ALLOW FOR 2 TO 3 WORKING DAYS FOR YOUR ORDER TO BE DELIVERED.

4. Overnight local delivery:

 The cost is R55. Overnight Local delivery is for Durban and surrounding areas. If you are unsure if your area fits into this category please contact us either by email or phone prior to placing your order. This applies for Monday to Thursday orders. Orders leaving on Fridays will only arrive on Monday as we do not do weekend delivery. Orders placed over the weekend will be shipped on the next working day.

5. Overnight Natal Midlands:

The cost is R125. This is next day delivery to Kokstad, Ladysmith, Pongola, Vryheid, Mooi River, Hluhluwe, Greytown.

6. Overnight PMB, Richards Bay and Port Shepstone

The cost is R70. This is next day delivery to Pietermaritzburg, Richards Bay and Port Shepstone

Orders over R500

Orders for over R500 get free Overnight local delivery and R55 off all other delivery options. When you use discount code “FREESHIPPING”

PLEASE NOTE

In the event of your order requiring a dedicated special trip to be delivered, additional charges may be levied. There may also be towns with a special surcharge. Examples of special delivery areas include: Mines, Power stations, Plots, farms, remote areas, military bases, Game lodges, Port / Harbours, Embassies and Consulates. You will be contacted prior to delivery if you are required to pay an additional charge for the delivery of your order. We are not held liable for a package which does not arrive in the allotted time.

Payment options

We accept the following payment methods:

1. Cash on Collection

Cash on Collection is only available for Collection from 1 Copeland Road, Manors, Pinetown, 3610.

2. EFT (Electronic Funds Transfer)

Upon Checkout, our banking details will be provided to you if you select EFT. Please use your order number (emailed to you) as the reference for your payment and email Proof of Payment to elitevapery@gmail.com. Your order will only be finalized upon receipt of your Proof of Payment. We ONLY accept Proof of Payment sent directly from your bank. 

Cancellation of orders due to non-payment

All orders not paid for within 48 hours from purchase will be automatically deleted from our system and the stock will be put back up for sale. We are not held liable should you not be able to purchase the items again should they then be sold. Please make sure to forward proof of payment (directly from your bank) to elitevapery@gmail.com within that period to prevent losing out on your purchase (For EFT ONLY). Should you have paid for an item and proof of such and have not sent us the proof of payment and the order is automatically cancelled on our system we will refund you for the items or send you the items if still in stock at our earliest convenience.